Beka Asset Management SGIIC SA has Regulations for the Defence of the Client, which we recommend you read, regulating the activity of the Customer Care Service, as well as the procedure for the presentation and processing of complaints and claims.
Once a claim has been filed with the Customer Service Department, if the response has not been satisfactory or if a period of two months has elapsed since the claim was filed without a response having been received, the client may contact the Investor Relations Office of the CNMV at C/ Edison 4, 28006 Madrid.
The functions of the Customer Care Service are to protect and safeguard the rights and interests of customers, arising from relations between customers and management companies, and to ensure that such relations are conducted at all times in accordance with the principles of good faith, fairness and mutual trust.
The Customer Care Service is obliged to attend to and resolve any complaints and claims submitted by customers within two months of their submission.
Complaints and claims must be addressed, in the first instance, to the head of the Customer Service Department of Beka Asset Managemet SGIIC SA:
ABIGAIL SANCHEZ DEL RIO Y PRECIOSO
Calle Serrano, nº 57, Third Floor