Beka Asset Management SGIIC SAhas a Customer Protection Policy, which we recommend you read, governing the activities of the Customer Service Department and the procedure for submitting and processing complaints and claims.
Once the claim has been filed with Customer Service, if the response has not been satisfactory or if two months have passed since the claim was filed without a response, the customer may contact the CNMV INVESTOR SERVICE OFFICE located at C/ Edison 4, 28006 Madrid.
The functions of Customer Service are to safeguard and protect the rights and interests of customers arising from the relationship between customers and managers, as well as to ensure that such relationships are conducted at all times in accordance with the principles of good faith, fairness, and mutual trust.
Customer Service is obliged to respond to and resolve complaints and claims submitted by customers within two months of their submission.
Complaints and claims should be addressed, in the first instance, to the head of Customer Service at Beka Asset Management SGIIC SA:
FERNANDO IZQUIERDO
Calle Príncipe de Vergara, nº 131 - 3ª Planta
28002 Madrid
sac.fondos@bekafinance.com
Telephone: 91.436.78.00
Regulations governing the transparency of transactions and customer protection and other consumer protection regulations:
- Law 44/2002, of November 22, 2002, on financial system reform measures, as amended by Law 2/2011, of March 4, 2011, on sustainable economy.
- Order ECO/734/2004, of March 11 (B.O.E. of March 24), on Customer Service Departments and Services and the customer ombudsman of financial institutions.
- - Order ECC/2502/2012, of November 16, 2012, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions. Order ECC/2502/2012, of November 16, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions.
- Law 22/2007, of July 11, on distance marketing of financial services for consumers.
- Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
