Beka Asset Management SGIIC SAhas a Regulation for the Defense of the Client, whose reading is recommended, which regulates the activity of the Customer Service, as well as the procedure for the presentation and processing of complaints and claims.
Once the complaint has been filed with the Customer Service Department, if the response has not been satisfactory or if a period of two months has elapsed since the filing of the complaint and no response has been received, the customer may contact the INVESTOR SERVICE OFFICE OF THE CNMV located at C/ Edison 4, 28006 Madrid.
The functions of the Customer Service Office are to safeguard and protect the rights and interests of the clients, derived from the relations between the clients and the fund managers, as well as to ensure that such relations are developed at all times in accordance with the principles of good faith, fairness and mutual trust.
The Customer Service Department is obliged to attend to and resolve the complaints and claims submitted by clients within two months of their submission.
Complaints and claims should be addressed, in the first instance, to the head of the Customer Service Department of Beka Asset Managemet SGIIC SA:
ABIGAIL SANCHEZ DEL RIO Y PRECIOSO
Calle Serrano, nº 88
28006 Madrid
sac.fondos@bekafinance.com
Telephone: 91.436.78.00
Regulations governing the transparency of transactions and customer protection and other consumer protection regulations:
- Law 44/2002, of November 22, 2002, on financial system reform measures, as amended by Law 2/2011, of March 4, 2011, on sustainable economy.
- Order ECO/734/2004, of March 11 (B.O.E. of March 24), on Customer Service Departments and Services and the customer ombudsman of financial institutions.
- - Order ECC/2502/2012, of November 16, 2012, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions. Order ECC/2502/2012, of November 16, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions.
- Law 22/2007, of July 11, on distance marketing of financial services for consumers.
- Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
