Beka Finance Sociedad de Valores, S.A. has a Customer Protection Policy, which we recommend you read, that regulates the activities of the Customer Service Department, as well as the procedure for filing and processing complaints and claims.
USEFUL INFORMATION
Resolution of complaints or claims: this claim will be addressed to the internal group Beka Finance S.V., S.A. responsible for responding to it.
Decision and notification: Decisions will be sent to the address indicated for response by regular mail.
Submission of complaints: Complaints relating to legally recognized interests and rights in favor of customers may be sent by regular mail to the following address:
Beka Finance S.V., S.A.
Customer Service
Luis Gómez
sac@bekafinance.com
91.436.78.00
Velázquez, 94 - 2º Derecha
28006 Madrid
Once the complaint has been filed with Customer Service, if the response is not satisfactory or if two months have passed since the complaint was filed without receiving a response, the customer may contact the CNMV INVESTOR SERVICES OFFICE located at C/ Edison 4, 28006 Madrid.
Data protection: the data contained in this letter will be processed by BEKA Finance S.V, S.A. and incorporated into its files for the purpose of managing the complaint or claim. To exercise your rights of access, rectification, revocation without retroactive effect, cancellation, and opposition regarding the data, you may write to the following address: Beka Finance S.V., S.A. Customer Service, Calle Velázquez No. 94 - 2º Derecha, 28006, Madrid.
Document that regulates the activity of the Customer Care Service, as well as the procedure for the presentation and processing of complaints and claims.
Regulations governing the transparency of transactions and customer protection and other consumer protection regulations:
- Law 44/2002, of November 22, 2002, on financial system reform measures, as amended by Law 2/2011, of March 4, 2011, on sustainable economy.
- Order ECO/734/2004, of March 11 (B.O.E. of March 24), on Customer Service Departments and Services and the customer ombudsman of financial institutions.
- - Order ECC/2502/2012, of November 16, 2012, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions. Order ECC/2502/2012, of November 16, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions.
- Law 22/2007, of July 11, on distance marketing of financial services for consumers.
- Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
