Beka Finance Sociedad de Valores, S.A. has a Regulation for the Defense of the Client, whose reading is recommended, which regulates the activity of the Customer Service, as well as the procedure for the presentation and processing of complaints and claims.
INFORMATION OF INTEREST
Resolution of the complaint or claim: the present claim will be addressed to the internal grouping Beka Finance S.V., S.A. that must answer it.
Decision and notification : Decisions will be forwarded to the indicated reply address by ordinary mail.
Submission of claims: Claims related to legally recognized interests and rights in favor of customers may be sent by ordinary mail to the following address
Beka Finance S.V., S.A.
Customer Service
Federico Silva
sac@bekafinance.com
91.436.78.00
Serrano 88
28006 Madrid
Data protection: the data contained in this letter will be processed by BEKA Finance S.V, S.A. and incorporated into its files in order to manage the complaint or claim. To execute the rights of access, rectification, revocation without retroactive effects, cancellation and opposition on the data, you can write to the following address Beka Finance S.V., S.A. Customer Service, Calle Serrano Nº88, 28006, Madrid.
Document that regulates the activity of the Customer Care Service, as well as the procedure for the presentation and processing of complaints and claims.
Regulations governing the transparency of transactions and customer protection and other consumer protection regulations:
- Law 44/2002, of November 22, 2002, on financial system reform measures, as amended by Law 2/2011, of March 4, 2011, on sustainable economy.
- Order ECO/734/2004, of March 11 (B.O.E. of March 24), on Customer Service Departments and Services and the customer ombudsman of financial institutions.
- - Order ECC/2502/2012, of November 16, 2012, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions. Order ECC/2502/2012, of November 16, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate General of Insurance and Pensions.
- Law 22/2007, of July 11, on distance marketing of financial services for consumers.
- Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
